Our Supported Living Homes, received OUTSTANDING from CQC following the recent inspection which took place in April 2015. Below are just some of the amazing comments we received!
“Support workers were very compassionate and caring in their approach with people, supporting them in a kind and sensitive manner. Where possible people participated in creating their own personal support plans to ensure they met their individual needs and preferences.”
“People received care that was based on their needs and preferences. They were involved in all aspects of their care and were supported to lead their lives in the way they wished to."
“People’s views and opinions were sought and listened to."
“The service was outstanding in ensuring people received effective care and support.”
“Support workers were highly skilled in meeting people’s needs and were able to evidence where this knowledge testing had resulted in a positive impact on people’s wellbeing."
“The registered manager promoted a culture which placed the emphasis on individualised care delivery and the promotion of people’s independence."
To view the full report please click on the link here >> CQC1 Report
Our Supported Living Homes, received OUTSTANDING from CQC following the recent inspection which took place in March 2017. Below are just some of the amazing comments we received!
“Staff and the management team had an excellent understanding of managing risks and were supporting people to reach their full potential.”
“People's rights were recognised, respected and promoted. Staff had a good understanding of the Mental Capacity Act 2005 and we saw people's consent was sought routinely. Staff were knowledgeable about the rights of people to make their own choices. This was reflected in the way the care plans were written and the way in which staff supported and encouraged people to make decisions when delivering care and support."
“The interactions we observed between people and staff were positive. We heard and saw people laughing and smiling. People looked comfortable, relaxed and happy in their home and in the company of other people they lived with."
“The service provided excellent care and support to people enabling them to live fulfilled and meaningful lives.”
“People benefited from consistent support, good teamwork of staff, good planning and delivery of person-centred care."
“There was a positive culture within the service, the management team provided strong leadership and led by example."
To view the full report please click on the link here >> CQC Report