Our Supported Living Homes, received OUTSTANDING from CQC following the recent inspection which took place in March 2017. Below are just some of the amazing comments we received!
“Staff and the management team had an excellent understanding of managing risks and were supporting people to reach their full potential.”
“People's rights were recognised, respected and promoted. Staff had a good understanding of the Mental Capacity Act 2005 and we saw people's consent was sought routinely. Staff were knowledgeable about the rights of people to make their own choices. This was reflected in the way the care plans were written and the way in which staff supported and encouraged people to make decisions when delivering care and support."
“The interactions we observed between people and staff were positive. We heard and saw people laughing and smiling. People looked comfortable, relaxed and happy in their home and in the company of other people they lived with."
“The service provided excellent care and support to people enabling them to live fulfilled and meaningful lives.”
“People benefited from consistent support, good teamwork of staff, good planning and delivery of person-centred care."
“There was a positive culture within the service, the management team provided strong leadership and led by example."
To view the full report please click on the link here >> CQC Report